Fix Appliances Now
A lead-capture and routing platform for an appliance repair operation, with a symptom checker on the front and partner scoring behind it.
The public Fix Appliances Now site, captured from the live page. No customer records appear in this view.
An appliance repair operation in St. Louis that needed inbound homeowner enquiries qualified before a technician's day was spent on them, and routed to the right partner company afterwards.
The operational problemAn unqualified enquiry costs a truck roll. A qualified one that sits in an inbox costs the job.
What was delivered- A symptom checker that qualifies the homeowner's problem before the enquiry is submitted.
- A partner signup path for appliance companies taking overflow work.
- An administrator dashboard where leads are scored, routed, reassigned, status-tracked and annotated.
- Automatic partner scoring on postcode coverage, appliance specialism and payout value.
- Self-contained lead store and administrator control centre; no third-party CRM required to operate it.
- Live and taking enquiries, with routing and partner management running in the dashboard.
- No lead volume, conversion rate or revenue figure is published. None has been approved for publication.
Application engineering and deployment.
No consulting engagement on this one — it was delivered by the engineering arm directly for the client.
What this engagement draws on.
SOPHIA XT is the engineering arm of 3 Point Forward.
3 Point Forward
3 Point Forward does the business work: diagnosing what is actually wrong with an operation, planning the implementation, applied-AI consulting, training the staff who will run it, and managing the engagement.
SOPHIA XT, the engineering arm
SOPHIA XT does the engineering: custom business software, integrations, AI engineering, developer tooling and the research underneath it.
One company, two jobs. 3 Point Forward defines the operational problem and the implementation plan; SOPHIA XT builds what the plan needs. A company that already knows what it wants built can go straight to SOPHIA XT, and a company that needs the problem defined first should start at 3 Point Forward. Either door reaches the same team.
Something like this, for your operation?
Start with the assessment if the problem is not pinned down yet, or book a consultation if it is.